Booking Terms and Conditions for GEOS Languages Plus locations in BC

Terms & Conditions - GEOS Languages PLUS

1.                    Enrolment: Fill in the application form, scan it and send it to schools@sprachcaffe.com. A deposit of 20% of the total amount is due at the time of registration. With your application you commit yourself to the services requested and booking conditions. After having received your application and deposit we will send the confirmation of enrolment and the invoice. The welcome pack with extra information and the address of your accommodation will be sent after you have settled the remaining balance.

2.                    Change of booking: If a booking (eg arrival date, accommodation) is changed up to 31 days before departure, we reserve the right to charge a non-refundable fee of $65/50 € for rebooking the accommodation arrangement, if applicable. We will do our utmost, but cannot guarantee the fulfillment of the request made. In the case where extra costs will be incurred due to the rebooking, we will advise you of what the new fee will be.

3.                   Refund Policy:

1         If the institution receives tuition from the student, or a person on behalf of the student, the institution will refund the student, or the person who paid on behalf of the student, the tuition that was paid in relation to the program in which the student is enrolled if:

i          the institution receives a notice of withdrawal from the student no later than seven days after the effective contract date and before the contract start date;

ii         the student, or the student’s parent or legal guardian, signs the student enrolment contract seven days or less before the contract start date and the institution receives a notice of withdrawal from the student between the date the student, or the student’s parent or legal guardian, signed the student enrolment contract and the contract start date; or

iii       the student does not attend a work experience component and the institution does not provide all of the hours of instruction of the work experience component within 30 days of the contract end date.

2         The institution will refund the tuition for the program and all related fees paid by the student or a person on behalf of the student enrolled in the program if the student is enrolled in the program without having met the admission requirements and did not misrepresent his or her knowledge or skills when applying for admission.

3         If a student does not attend any of the first 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 50% of the tuition paid under the student enrolment contract unless the program is provided solely through distance education.

4         Unless the program is provided solely through distance education, if the institution receives a notice of withdrawal from a student:

i          more than seven days after the effective contract date and

a.        at least 30 days before the contract start date, the institution may retain up to 10% of the tuition due under the student enrolment contract, to a maximum of $1,000.

b.       less than 30 days before the contract start date, the institution may retain up to 20% of the tuition due under the student enrolment contract, to a maximum of $1,300.

ii         after the contract start date

a.        but before 11% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.

b.       and after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.

5         Unless the program is provided solely through distance education, if the institution provides a notice of dismissal to a student and the date the institution delivers the notice to the student is:

i          before 11% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.

ii         After 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.

6         If the institution provides the program solely through distance education and the institution receives a student’s notice of withdrawal or the institution delivers a notice of dismissal to the student and:

i          the student has completed and received an evaluation of his or her performance for up to 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 30% of the tuition due under the student enrolment contract, or

ii         the student has completed and received an evaluation of his or her performance for more than 30% but less than 50% of the program, the institution may retain up to 50% of the tuition due under the student enrolment contract.

7         The institution will refund fees charged for course materials paid for but not received if the student provides a notice of withdrawal to the institution or the institution provides a notice of dismissal to the student.

8         Refunds required under this policy will be paid to the student, or a person who paid the tuition or fees on behalf of the student, within 30 days:

i          of the date the institution receives a student’s notice of withdrawal,

ii         of the date the institution provides a notice of dismissal to the student,

iii       of the date that the registrar provides notice to the institution that the institution is not complying with section 1(c) or 2 of this policy, or

iv        after the first 30% of the hours of instruction if section 3 of this policy applies.

9         If an international student delivers a copy of a refusal of a study permit to the institution, sections 1(a), 1(b), 4, 7, and 8 of this policy apply as if the copy of the refusal were a notice of withdrawal, unless:

i          the international student requests an additional letter of acceptance for the same program that was the subject of the refusal of a study permit, or

ii         the program is provided solely through distance education

 

4.                Visa:

In order to provide the letter of acceptance required by the embassy for issuing a visa, 40% of the total amount should be paid together with an additional charge of non-refundable registration fee of  80€ / £65 / $120; non-refundable shipping fees may apply. In the case of visa refusal, a full refund minus the non refundable fees can only be made if the student provides the letter of refusal issued by the embassy at least 14 days before departure (evidence of visa refusal is required). After this date we will consider the participation of the student as confirmed and normal cancellation/rebooking charges will apply. In case the visa has not yet been issued 15 days before departure, we strongly recommend postponing the course. In this case, the first rebooking fee will not be charged.

5.                    Acceptable forms of payment:                

By bank transfer: The relevant account number will be on the invoice. Please send us a copy of the transfer order. All bank charges will be incurred by you. By credit card: Upon your notification, the appropriate form will be sent. It will need to be completed with the name of the credit card issuer, card number, expiry date and signature. An additional 2% credit card fee will be charged.

6.                    Insurance: Neither agent, operator, nor the school will be held responsible in any way for any accident, illness, loss of personal effects or change in personal circumstances arising at any time prior to or during the course. We therefore strongly recommend our personal travel insurance (incl. Health, Accident, Liability, Deportation: Basic protection from 1,20€ / £0.92 / $1.68 per person per day plus a service charge of 13€ / £10 / $18).